It is important when designing a website that you think about how your customers are going to be able to connect with you. This could be by providing an email address and telephone number, or you might want to consider how chatbots could help you. A good Web Design Surrey company like https://www.akikodesign.com/design/web-and-digital will be able to support you in setting up a chatbot on your website. Let’s take a look at how chatbots can help engagement on your website.
Instant Support: Chatbots offer real-time assistance that allows visitors to get answers quickly to their questions or to help them resolve any issues that they might have encountered without the need to wait for human support. Receiving an immediate response can help to improve user satisfaction.
24/7 Availability: Chatbots are available all day long, which ensures that users of your website can interact with your website at any time of day, regardless of your business operating hours or the time zone the users live in. This helps to ensure that you aren’t missing out on any potential customers.
Lead Generation: Chatbots can start conversations with website users and can collect information from them to help guide them through your sales funnel. This can help to convert more visitors into customers.
ECommerce Support: Chatbots can be used incredibly effectively on ECommerce sites. They can be used to answer questions about products and also to help guide people through the checkout process.